{"id":851,"date":"2022-04-12T13:12:43","date_gmt":"2022-04-12T11:12:43","guid":{"rendered":"https:\/\/noemie.ruedesiree.fr\/customer-support\/"},"modified":"2026-10-09T14:36:36","modified_gmt":"2026-10-09T12:36:36","slug":"support-client","status":"publish","type":"page","link":"https:\/\/www.ruedesiree.fr\/en\/support-client\/","title":{"rendered":"Aide & questions"},"content":{"rendered":"
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Help & questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Everything you need to know before and after your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Your order<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will my order ship?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Every piece is prepared in the workshop. I ship within 3 to 5 working days of receiving your order, and you\u2019ll get an email as soon as it\u2019s on its way.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I track my parcel?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Yes, I\u2019ll send you the tracking number on request.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do you deliver?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

In France and worldwide.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much is delivery?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Shipping costs are calculated at checkout, depending on the destination and the carrier you choose.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich carriers?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Mondial Relay (about 4 days), Chronopost (about 3 days) or UPS Express (24 h in France).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Returns & exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return an item?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Yes. You have 20 days after delivery to return an unworn item. Email me at noemie@ruedesiree.fr<\/a> and I\u2019ll send you a prepaid Mondial Relay return label.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat about an exchange?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Same timeframe, with the item in perfect condition. Just tell me your order number and the model you\u2019d like.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will I be refunded?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

As soon as the item is back at the workshop.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAnd customised pieces?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

They\u2019re made just for you, so they can\u2019t be returned or exchanged.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I pay?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

By card (Visa, Mastercard, American Express, CB), secured by 3D Secure, or with PayPal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay in instalments?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Yes, you can pay in instalments with PayPal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Customisation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does it work?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

On the Customisation<\/a>page, you choose your model, colour, embroidery and text. I\u2019ll reply by email with a quote.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much does it cost?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

From \u20ac25, depending on the design and complexity. You always get a quote first.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Allow about 3 weeks to make a customised piece.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Another question?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Email me at noemie@ruedesiree.fr<\/a>, I\u2019ll reply personally.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tWrite to me<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Aide & questions Tout ce qu\u2019il faut savoir avant et apr\u00e8s votre commande. La commande Quand ma commande part-elle ? Chaque pi\u00e8ce est pr\u00e9par\u00e9e \u00e0 l\u2019atelier. J\u2019exp\u00e9die sous 3 \u00e0 5 jours ouvr\u00e9s apr\u00e8s r\u00e9ception de la commande, et vous recevez un e-mail d\u00e8s qu\u2019elle part. Puis-je suivre mon colis ? Oui, je vous envoie […]<\/p>\n","protected":false},"author":2,"featured_media":854,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-851","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.ruedesiree.fr\/en\/wp-json\/wp\/v2\/pages\/851","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ruedesiree.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ruedesiree.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ruedesiree.fr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ruedesiree.fr\/en\/wp-json\/wp\/v2\/comments?post=851"}],"version-history":[{"count":15,"href":"https:\/\/www.ruedesiree.fr\/en\/wp-json\/wp\/v2\/pages\/851\/revisions"}],"predecessor-version":[{"id":10283,"href":"https:\/\/www.ruedesiree.fr\/en\/wp-json\/wp\/v2\/pages\/851\/revisions\/10283"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ruedesiree.fr\/en\/wp-json\/wp\/v2\/media\/854"}],"wp:attachment":[{"href":"https:\/\/www.ruedesiree.fr\/en\/wp-json\/wp\/v2\/media?parent=851"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}