Everything you need to know before and after your order.
Every piece is prepared in the workshop. I ship within 3 to 5 working days of receiving your order, and you’ll get an email as soon as it’s on its way.
Yes, I’ll send you the tracking number on request.
In France and worldwide.
Shipping costs are calculated at checkout, depending on the destination and the carrier you choose.
Mondial Relay (about 4 days), Chronopost (about 3 days) or UPS Express (24 h in France).
Yes. You have 20 days after delivery to return an unworn item. Email me at noemie@ruedesiree.fr and I’ll send you a prepaid Mondial Relay return label.
Same timeframe, with the item in perfect condition. Just tell me your order number and the model you’d like.
As soon as the item is back at the workshop.
They’re made just for you, so they can’t be returned or exchanged.
By card (Visa, Mastercard, American Express, CB), secured by 3D Secure, or with PayPal.
Yes, you can pay in instalments with PayPal.
On the Customisationpage, you choose your model, colour, embroidery and text. I’ll reply by email with a quote.
From €25, depending on the design and complexity. You always get a quote first.
Allow about 3 weeks to make a customised piece.
Email me at noemie@ruedesiree.fr, I’ll reply personally.
